FAQ

All of our products are guaranteed for life excluding apparel and Wheatley clips. If damage occurs through defects in workmanship or materials, we will repair or replace it free of charge. This does not apply if damage is caused by unreasonable use, neglect or normal wear and tear.

Unfortunately, we cannot always provide an exact timeline for when our products will be back in stock, as we depend on our suppliers for specific materials. We recommend subscribing to our newsletter; you'll be among the first to know when products become available again. If you can't find the item you're looking for, feel free to contact us directly to inquire about upcoming releases or limited stock we may have.

Yes, our products can be customized with your name, initials, or logo. You can select customization options on the product pages.

For the best results, please provide your logo in vector formats like .ai or .pdf in black and white. High-resolution .png and .jpeg files will also work. If you're not tech-savvy, no worries—we're here to help! Just reach out to us for any assistance you need.

Products with custom engravings typically take 5-10 business days to ship. However, if you need your order sooner, please reach out to us and we will do our best to accommodate your timeline.

Learn more about our high-quality leather and how to properly care for your products by visiting Our Leather & Care page.

Our products are handmade in our workshop in Montreal.

We use full-grain vegetable-tanned leather, which is tanned using natural plant tannins from sources like bark, leaves and roots. This process produces leather that is biodegradable, non-toxic and free from harmful chemicals like chromium. Please note, this is real leather, not to be confused with vegan leather, which is made from synthetic materials.

This traditional tanning method takes longer but produces unique and durable leather, known for its strength, texture, and ability to develop a beautiful patina over time.